1. Hey Chris!

Here’s my selection from your support-tasks gist To be straight up - there’s nothing legal that I wouldn’t do to get the job done, and learn at the same time! My 5 favourite activities from this list are: Work with prospective customers to explain our service and the pricing model Respond to 50+ support requests via email or chat most days Spot trends across many cases to improve Netlify’s product and service. »

Author image Pat McDonald

10. Suggestions to improve this test

Chris, the test is still challenging, and I’m glad I did it again. I think the huge variety of tools I could choose makes each application quite unique maybe? The job posting is beautifully written, in that it encouraged me to apply - even when I had minimal skills. I’m definitely a bit more confident after this. I’m thinking of how I can contribute to an open source project in the static world now:-) »

Author image Pat McDonald

2. My favourite thing about providing technical support

I love helping people really get something. That something can be a new concept to them, such as Markdown instead of HTML or JamStack instead of a hosted solution like WordPress.com or .org. I’ve always done this in my work and daily life. Helping people to learn a new skill, or maintain an already learned one. This can be showing my kids how to use a spelling app, a disabled elder in using a sensory stimulation app on their iPad, or a basic life skill like getting dressed. »

Author image Pat McDonald

3. What did you think of our service?..

I first came across Netlify over a year ago. For me, it was a whole new concept in web development and hosting. After looking into static site generators. I’ve found there’s a steep learning curve with SSG’s, but I’ve seen how prolific their growth has been in that time. It doesn’t suck! The Netlify UI makes it easy to get a static site up. That’s a great start for a beginner: especially with secure domain purchase and setup . »

Author image Pat McDonald

4. How I made my site

To familiarise myself with static site generators, I first read through Netlify’s blog and tutorials. I was already aware of Jekyll, but I googled generators a bit more, and found thatHugo seemed to be faster, popular and there was an abundance of tutorials out there too. I had considered using Gatsby, but I’m not familiar enough with ReactJS yet, so I’ll be revisiting it soon; it’s really impressive in what it can do. »

Author image Pat McDonald

5. Tech/Dev product docs

When I commenced my Data Analytics and Front-End development courses in January and February respectively, the editor of choice was shifting to VSCode. I’d been using Sublime Text at that point, but as my Python course tutorials utilised feature of VSCode: I took the leap. I found the VSCode docs well laid out, and I got up to speed on my new editor without breaking flow. A nice feature that impressed me was the handy Python tutorial and integrated terminal docs. »

Author image Pat McDonald

6. Why SSL/HTTPS matters

This doc sums it up nicely. Also, PWA’s and other emerging web technologies all require HTTPS, as does Google Chrome. SSL/HTTPS is important because it’s now a de-facto standard for modern web apps, it ensures user privacy and security and it has a positive effect on site SEO rankings. »

Author image Pat McDonald

7. 2 major challenges around DNS configuration

DNS configuration can be challenging for non-technical users. Setting up a domain can be a little intimidating initially. Concepts like DNS caching and propogation are frustrating for someone who just wants their spanky new webapp to work. Kudos to Netlify for integrating secure domain purchase and setup! When I think back to first time I set up a DNS record in cPanel, It was the naming of Address Record Types that confused me initially. »

Author image Pat McDonald

8. My site won't build.

Hi [customer_name], Thanks for reaching out to us, that’s a real pain when it happens! If you haven’t read it already; we’ve put together this support doc that will guide you through problems that can come up occasionally. It’s likely the solution for your build is there. If your site still won’t build after going through the steps outlined, I’ll need some more details to get you going. If you copy the displayed output in your site deploy log and send it to us in a reply to this email, that would be really helpful to me in getting your site deployed ASAP. »

Author image Pat McDonald

9. Redirect URL

https://github.com/patmcdonald/casper-cms-template/blob/master/site/static/_redirects »

Author image Pat McDonald