2. My favourite thing about providing technical support

I love helping people really get something.

That something can be a new concept to them, such as Markdown instead of HTML or JamStack instead of a hosted solution like WordPress.com or .org.

I’ve always done this in my work and daily life. Helping people to learn a new skill, or maintain an already learned one. This can be showing my kids how to use a spelling app, a disabled elder in using a sensory stimulation app on their iPad, or a basic life skill like getting dressed.

This is my life’s work, it’s what I’m wired to do. Technical Support challenges me and satisfies my curiosity, and drive to fix stuff for people. It pushes me to learn and master new technologies, so I can be confident in supporting others to make their best use of them.